Delivery, Returns & Payments
Delivery Information
We aim to make delivery simple and transparent for parents.
Orders are usually processed within 1–2 business days after confirmation.
Once shipped, delivery times may vary depending on your location.
Delivery Details:
• Orders within Muscat are typically delivered within 1–3 business days
• Orders outside Muscat may take slightly longer
• Delivery times exclude public holidays and weekends
You will receive a confirmation once your order has been dispatched.
If you have any questions regarding delivery timelines or your order status, please contact us before or after placing your order.
Returns & Exchanges
We understand that sometimes a product may not be the right fit.
Returns or exchanges can be requested within 7 days from the date you receive your order, subject to the following conditions:
• The item is unused and in its original packaging
• The product is not damaged or altered
• Proof of purchase is provided
For hygiene and safety reasons, certain personal-use or sealed items may not be eligible for exchange. Any exclusions will be clearly mentioned on the product page.
To request a return or exchange, please contact us before sending any items back.
Payment Methods
We offer secure and reliable payment options to make your shopping experience safe and convenient.
Available payment methods may include:
• Credit or debit cards supported by our payment provider
• Other secure online payment options as displayed at checkout
All payment transactions are processed through trusted third-party payment gateways.
Kidoo does not store or have access to your full payment details.
If you experience any issues during payment, please contact us for assistance.